Complaints
Are you dissatisfied or do you have a complaint?
If you are dissatisfied with your treatment, we recommend first contacting your treating clinician at F&A Medical Center. Email info@fa-mc.nl or call +31 6 2066 5465.
We will arrange a conversation to understand what happened and discuss how the concern may be resolved. Many complaints can be addressed through an open and honest discussion.
Independent complaint support through DOKh
If you prefer not to discuss the complaint directly with your clinician, or if you are not satisfied with the outcome, you can contact an independent complaints officer. The officer can mediate between you and the clinician. DOKh provides independent complaints support.
Submit a complaint about your doctor through DOKh
If mediation does not lead to a satisfactory solution, you may be able to contact the Healthcare Disputes Committee (De Geschillencommissie Zorg), an external body for healthcare disputes.
More information
For details about the independent complaints procedure and the Healthcare Disputes Committee, consult their official websites.
The Dutch Quality, Complaints and Disputes in Healthcare Act is known as the Wkkgz.